Hammad's Portfolio

Indeed · Remote

Dec 2024 – Jul 2025

Worked with a dedicated team to maintain and enhance backend systems powering company profiles and specialized tools for employers using Java Spring Boot and MongoDB
Led the cross-team migration of a frontend analytical dashboard with dynamic charts to use a newly built GraphQL API developed by my team, reducing load times from several seconds to near-instant rendering
Maintained code quality through rigorous testing and code reviews in an Agile environment across all roles at Indeed

Apr 2024 – Dec 2024

Joined a newly formed team to develop an early-stage AI chatbot leveraging OpenAI’s language models
Developed an agent that narrows job search results by asking targeted follow-up questions to personalize recommendations
Collaborated with data scientists, product managers, and UX designers to optimize chatbot prompts
Contributed to the development of a UI that assisted data scientists in evaluating prompts by adding features such as tagging, sorting, and filtering
Implemented secure, read-only access to AWS databases by defining IAM roles via Terraform

May 2022 – Mar 2024

Played a key role in the development of Career Services, a new offering that provides job seekers with professional resume writing and career coaching tools
Built and maintained scalable, user-facing features using React, focusing on performance, accessibility, and responsive design
Collaborated with the accessibility team to ensure the UI was inclusive and usable across a wide range of users
Worked closely with UX designers and product managers to rapidly prototype features and iterate based on real user feedback

Mar 2019 – May 2022

Developed microservices in Node.js, supporting scalable and modular backend systems
Designed and implemented dynamic Angular user interfaces, enhancing usability and client engagement
Containerized applications and managed deployments to both local and production Kubernetes clusters using Gradle build automation
Authored and maintained internal technical documentation, publishing regularly to a local wiki for team reference and onboarding
Maintained and updated the company website, including rendering and editing SVG graphics

Sep 2018 - Mar 2019

Developed single-page applications using Angular 2+ to deliver fast, interactive, and maintainable user experiences
Collaborated closely with senior engineers to design, develop, and iterate on backend APIs, ensuring seamless integration with frontend applications

Aug 2017 - Sep 2018

Developed single-page web applications using Angular 2+, TypeScript, Bootstrap 4, and RESTful API integrations for dynamic content delivery
Processed and transformed complex datasets to visualize insights through interactive charts and dashboards in the user interface
Designed and built clean, responsive, mobile-first user interfaces to ensure optimal performance across all device types

Jul 2017 – Aug 2017

Acted as the primary point of contact across multiple product areas, ensuring consistent and effective support coverage
Trained and mentored new support engineers, accelerating their onboarding and productivity
Maintained and improved internal product documentation to ensure up-to-date, accurate resources for support teams

May 2015 – Jul 2017

Resolved complex, escalated technical issues from Tier 1, providing timely and high-quality support
Identified, reproduced, and documented bugs, collaborating with engineering teams to drive timely fixes
Delivered tailored solutions aligned with each customer’s unique goals and workflows

May 2015 – Jul 2017

Delivered multi-channel support via email, phone, chat, and social media, maintaining high CSAT scores
Guided users in best practices to help them get the most out of Zendesk’s tools
Proactively identified trends and inefficiencies, suggesting product and process improvements